About MetricBikes-Superstore.com

We have a choice between shipping inventory from our warehouse or we can ship vendor direct: This allows us to fill orders and process exchanges quickly. We can also ship directly from the distributor to get you your merchandise faster. As an added bonus we offer FREE shipping on most of our shipments within the continental USA.

We offer a secure order processing system that keeps you constantly informed: Our order processing system was developed just for us and offers up to the minute order status. You will receive five or more emails updating each step of your order processing from the initial order acknowledgement to the UPS tracking number. All you need to do is reply to any of your status emails and a customer service representative will answer your question. You can also create an optional online account, log in and check order status anytime.

We offer online live assistance: You can request Online Live Assistance anytime it is available. Experienced rider staff will assist you with product selection or order status online. No need to pick up the phone or check your email.

We are an established business: Most websites selling motorcycle gear are just that - websites. We not only offer our items online, we also operate walk in retail locations in the Southeastern US. This ensures you are not dealing with a business that is here today and gone tomorrow. No one can match our combination of low prices and high level of customer service. We have the resources to make your purchasing experience fast, secure, automated and trouble free. Our professional staff works hard to keep our customers happy.

Sales Tax FREE purchasing: We are based in Little Rock, Arkansas, so you don't have to pay sales tax if we ship your order to any state except Arkansas.

Your Security: Most companies selling items online do not own and operate their servers (where the website data is stored). They pay a minimal fee for 'shared hosting' where hundreds of companies share the same server. Your personal and financial information is stored on a shared server where many people, outside the company you purchased from, have access to your information. Do not purchase from companies that use shared hosting for their websites - make sure they own and operate their own secure servers. At MetricBikes Superstore, you stay on our secure servers from start to finish because we own and operate our website, data and email servers. This is much more expensive than shared hosting but it makes your shopping fast and secure. MetricBikes Superstore is the only company that can access your information to process your order. Our servers are continuously scanned for over 1,500 known vulnerabilities by CONTROLSCAN security services. Our website and servers are PCI DSS compliant (Payment Card Industry Data Security) so we are way ahead of the competition in making sure your information is safe - just click on the CONTROLSCAN 'VERIFIED SECURE' notification at the right side of this page for more details. We utilize a fully automated system where we never print your personal information - it stays on our secure servers that are protected by sophisticated firewalls. Companies without fully automated systems have to print your information then dispose of it where it could be stolen.

Drug Free Workplace: MetricBikes Superstore is a voluntary participant in a Drug Free Workplace program. All of our employees are tested for use of controlled substances as a pre-employment condition and can be random tested at anytime.